Payment Methods Excepted

VISA & MASTERCARD

Tax Exemption

Companies inside the European Union, and anyone (either firms or private citizens) resident are charged 22%VAT. All others outside the EU are TAX EXEMPT. In our online shop, products are shown charged with VAT tax. At check-out if you are resident outside the EU the 22% tax is removed. For companies inside the EU; just add the name of your Company and the VAT number below. As a private citizen you can save VAT if you purchase through a company.

Shipments

When your item is in stock, packages are generally dispatched within 2 days after receipt of payment (provided the item is ready) and are shipped via SDA postal service or Mailboxes Etc. with tracking and drop-off without signature. We will provide you with a link to track your package online. When your items are not instock, we will contact you for the approximate shipping date.

Shipping fees include handling and packing fees as well as postage costs.Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be insured and dispatched and special care is taken to protect fragile objects.

Refunds and Exchanges

Your satisfaction is important to us! If for any reason you are not satisfied with your order please let us know. Refunds and exchanges will be issued in certain circumstances and ONLY if you contact us first. We will be happy to work with you so please contact by phone +39 0577287873 or by email: info@arcaicoceramic.com.